I do not work for VM. Those moving to the Hub 5 from the Hub 3 will notice an improvement in wireless coverage and signal. Discover common issues and learn how to resolve them with our step-by-step guide to fixing WiFi problems. The Netgear R6260 is, in my opinion, the best router for Virgin Media ( Now recommending the R7800 as the R6260 is too hard to find new) In my experience the R6260 is an excellent wireless router to use with Virgin Media. On this letter, there is a label sticker. Here's the solution in our latest post. I got a new hub 5 some months ago and I was told to recycle the old hub 3 at my local recycling depot, which I did. 0 hub. From other posts it seems that VM has finally recognised the legal requipment to collect all their electronic equipment and not just the items they might re-use. Open a web browser and go to 192. - The 5x hub is connected via optical cable, not coaxial. The research, released on the eve of Global Recycling Day, shows that two. Slow performance. It will cost £25. So I was sent the latest router which means I return the old router back in the same box the new one came in, as I have to return one of V6 TV boxes, can I return it in the same box as the router? (The email reminding me to return the router doesn't mention my V6 box on the items to return)What You’ll Need. It'll use the management IP 192. Virgin Media was founded in 2006. 19-02-2021 14:55. Virgin Media package. At this point I sent all my equipment back to virgin (2 tv set top box's and the Hub) Multiple set-top boxes and routers are accumulating in people’s houses. Aside from well-known hacks to security standards such as WPA2, individual router models can have bugs that make them. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. Options. You don’t go into the hub to change settings, like adding sites to block, you login to Websafe with your My Virgin Media account login. When you get a new router, your old one goes from being a really useful piece of kit to being a little bit redundant. Returning Virgin Media equipment. The second method is to send an email to Virgin Media requesting a return kit. This is a great idea if you want to implement VPN services, QoS, or any other performance WiFi features that you are after. Reset Your. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. Networking and WiFi. To run the scan, simply connect to your. Please follow the simple instructions we've provided in the pack that we delivered with the new. Available with M50 broadband or faster. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. Release the power button and wait for the router to turn off. If it’s not a technical issue you need help with then we’re here to support you on. I'm a Very Insightful Person, I'm here to share knowledge. 168. How to put Virgin Media Hub into modem mode to use own router Step by Step Guide Watch more Virgin Media Product Reviews there, I'm having a few issues with my Wi-Fi that's been going on for about 3 weeks now. Running a reset will wipe any changes you’ve made to the Hub’s settings. 5Gbps speed LAN (Ethernet) port. Click on the “> Check router status” button. I didn't get any information about recycling old router. I received a text message stating that the collections team would pick up the equipment on a booked date . Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. on 03-06-2023 09:36. [MOD EDIT: Subject title changed for clarity] - 5163069. Sky scores 1. Cheap internet radio. I happened to notice evidence of at least some IPv6 back in. 8 million devices – with zero going to landfill. The router is integrally attached to a white cable (a co-axial cable?) so we can't disconnect it. So, follow these steps on how to. 1 router mode or 192. Go to 192. I've seen people talking about it online and on one of the threads here on the Virgin Media forum just before I joined too - someone wanted to get rid of their TiVo box so they called Virgin who said to recycle it, then they got an email after a few hours or the next morning saying that they needed to return it and they had to arrange for it to. Up to 3 WiFi Pods if needed. It is owned by Virgin Media O2, a 50:50 joint venture between Liberty Global and Telefónica. Telling me I need to return my Hub to avoid having a £40 charge on my account. 184 Comments. Open the Virgin Media Connect app and follow the on-screen instructions to set up your Wi-Fi pod. Hi, Just recently upgraded from Tivo 500GB box to TV360. Equipment remains our property and we charge for anything unreturned. Powered by unlimited lightning-fast broadband, our Hub serves up the WiFi strength you need to scroll, meme. London, UK – 16 March 2023: To mark World Recycling Day 2023, Virgin Media. This latest future-proof WiFi. Non-Virgin Media equipment?. No knowing the layout of you home doing this might be less obvious than the thick VM cable. I switched mine out in November 2020 and it’s not skipped a beat since. The advice was to recycle the old hub. It supports Wi-Fi 6 and also includes a 2. You can also email [email protected] router features of the Hub5 are depressingly a letdown, So, in Router Mode, can be the 2. One option is to recycle it through a certified e-waste recycler. Hello, everybody, i have question regarding my router and internet, i have set my router and tv box up and i have the virgin 360 box and my router light has been orange since i set it up 2months ago, it says in the set up guide the light should be white which mean everything is running right, does the orange light mean i. Step 4: Return or recycle your old Virgin Media router. This can be done for a one-off £25 charge. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old equipment. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. Virginmedia is legally required to collect all waste electronic items for collection under the WEEE Regulations. Virginmedia is legally required to collect all waste electronic items for collection under the WEEE Regulations. At Clearabee we have a number of options that can see your routers and other items collected from your home. The honest truth is: no, Virgin WiFi does not have weak security. Telling me I need to return my Hub to avoid having a £40 charge on my account. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. I've worried because the posts all say there is a risk of overheating, and also because I'm online all day for professional reasons so can't afford an outage. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Step 4: Return or recycle your old Virgin Media router. Virgin Mobile. The difference is night and day - I receive 150-200 mbit in every corner of our 7. on 19-04-2023 16:36. The second method is to send an email to Virgin Media requesting a return kit. A recent poll by Uswitch found that 42% of British homes have an unused Sky box in storage. You can also email EquipmentReturns@virginmedia. The advice was to recycle the old hub. Web Safe only works when you’re connected to your Virgin Broadband at home. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Hello, I found in a random box (moved house recently) very old VM equipment that my parents used to have before they passed away about 4 years ago, as I went through the bereavement process I must have just collected this stuff with the intention to return and completely forgot. I moved to a new area that didn’t have Virgin Media available. But the part that says you should recycle some old items is wrong. The router supports multi-gigabit speeds and comes with a 2. WiFi Pod (white) Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. This could mean that you have a bad connection in your home. Any advice you can offer would be great! Thank you. _____ Scott My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. 100. Weve been with Virgin for YEARS. Virgin Media’s new Hub 5 router boasts WiFi 6, the latest generation of WiFi technology;. Given all the UK calls are recorded it will be verified that she told me to Bin it. Send the email to [email protected] 16-10-2022 14:35. co. Mobiles. The plastics industry, oil and petrochemical exporters, including Russia and Saudi Arabia, have said a global deal should promote recycling and re-use of plastic,. Networking and WiFi. They will be charged for not returning any rented equipment that VM want back. Assuming your home network includes your own router put the 5 in modem mode. Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. Either Virgin should make their returns requirements MUCH clearer or accept that old equipment may not be returned to them. 4 GHz and 5 GHz wireless networks. 0. Click System Log. 0 on Trustpilot, though this is actually ahead of its closest competitors. 168. This latest future-proof WiFi. You can either call in to arrange this or, better, wait here for the Virgin Media staff who work here to arrange. This service will see one of our professional waste operatives collect and load our van with any rubbish you need to get rid of. 8 million devices – with zero going to landfill. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. We recently sent you a new piece of equipment to replace the equipment you currently had and now vou have this connected to our network we need vou to return the old equipment back to us. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. When you see the ‘starting up’ screen, you can pull the tab out of the remote. During a vishing call, you may have asked to download. Virgin Media has committed to carbon-neutral and waste-free operations by the. 06-05-2019 12:19. We would like to return it but we didn't a return box and now we are unsure what to do with it. Then send the equipment and returns form to the address provided on the returns form. The questions look quite generic and we share the same network service. You do not have to return the router to NOW TV following cancellation or end of contract, unless you want them to recycle it for you (which is a service that they are obliged to offer). When I speak to Virgin Media, the stock answer is to turn off the router, wait for two minutes and then turn it back on again. Hi, Just recently upgraded from Tivo 500GB box to TV360. Call in and they will book a Tech to do that. I'm a Very Insightful Person, I'm here to share knowledge. Tue 4 Apr 2023 14. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Hey @mburnip12, thanks for reaching out to us on the forums page. £8p/m extra or included with Gig1 or Volt. In such cases, reach out to Virgin for assistance. uk 7. Make sure that the Enable Modem Mode option is selected. uk 7. You’ll receive a final bill. If you’ve requested an upgrade, you’ll receive a new Virgin Media WiFi Hub in the post. And it has set a target of helping consumers carry out 10 million circular actions by the end of 2025 – whether that’s sustainably recycling devices, returning old. The firm has announced that it is releasing an upgrade that. We would like to show you a description here but the site won’t allow us. Check “Apply to all my networks” and click the Apply button. I closed my original virgin media account in late February 2022 approximately. 8. As a customer-first organisation dedicated to delivering the best for business, we are continually investing in our network. With the increase in devices that need an Ethernet connection, you can run into trouble because most routers have six or fewer Ethernet ports. Sign in to My Virgin Media a. Virgin Media says it has committed to net-zero-carbon and zero-waste operations by the end of 2025. Some routers may immediately delete your router history logs so this step is not necessary. Wearables. If you are not minded to do that just take the kit to your local council recycling centre for electrical goods. You do not have to return the router to NOW TV following cancellation or end of contract, unless you want them to recycle it for you (which is a service that they are obliged to offer). Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Recycle if you can and your local Freecycle group will almost certainly be able to put you in touch with someone who can make good use of them. When you place your order, we'll let you know. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). Hello, I found in a random box (moved house recently) very old VM equipment that my parents used to have before they passed away about 4 years ago, as I went through the bereavement process I must have just collected this stuff with the intention to return and completely forgot. I have changed my broadband hub 3. Older routers needed bigger cases because they had larger circuit boards populated with a lot more physical components, and less efficient processors that required larger heat sinks, made worse by the flat rectangular cases the makers used, which were appalling for heat dissipation. Virgin Media are part of the Government approved "Distributor Take-Back scheme" (DTS). When pin-hole resetting, this reverts the Hub back to its default Factory Settings, which include the network name and password on the bottom of your Hub. If it doesn't unless you configured everything with static addresses it'll all pull IPs in the new range when connected to the new equipment. At Virgin Media we’re working hard to make sure old customer equipment is disposed of properly and responsibly. I’ve tried calling about a dozen times and the Indian call centres seem unable to understand. 2 Kudos. Alternatively, the new Hub 4 router is available on Virgin’s Gig1 broadband. When Virgin TV Control finds a Virgin TV box you will see the Select the box screen. There are four ethernet ports, three allowing for. 0. The router itself is constantly flashing the green double arrows. The telecoms firm is providing. I've moved the router away from the TV, as I've found this can supposedly interrupt the Wi-Fi connection, this hasn't worked. I closed my original virgin media account in late February 2022 approximately. Connectors are two generations old, likely late NTL or very early Virgin Media (10+ years old). Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Virgin Media provides 4 different types of routers based on a similar design. This means the WiFi password or network name could change back to our default settings. From there, click “Security” on the left-hand sidebar and make sure “Block internal IP addresses” is checked. Options. Follow these steps: Keep the router powered on. You’ll then be able to take this to the Post Office - although make sure you ask for proof of postage. How to recycle your Virgin Media router. I have tried multiple reboots, resetting the router, changing various settings and ensuring all cable are properly connected, but nothing is working. Get the Hub ready by connecting the wires. Unfortunately I have already recycled my old hub 3 at my local recycling centre and have a email as proof with time and date of doing so. on 20-10-2022 20:53. Plug the cables into the Hub. To convert your old router into a VPN router, you need to first configure it with VPN software, such as Nord VPN or Express VPN. How to recycle a Virgin Media router. Then find Wi-Fi settings. Virgin Media; My Virgin Media; Shop;. Virgin Phone Switchover. Report the fraudulent caller. Go to 192. The BT Smart Hub 2 is one of the most advanced Wi-Fi hubs available, with seven antennas and access to a wide range of signals, while the Virgin Media Hub 5 is a Wi-Fi 6 router, meaning it is more. Disconnect all unneeded ethernet cables from the rear of the Hub. Turn on and get connected. Experiencing issues with your change package in your Virgin Media? From managing your services in broadband, TV and landline to your changing your Direct Debit in mobile, find everything you need to know with our package change help and support page. I need to be 'connectable'. Broadband ISP and TV provider Virgin Media (VMO2) has announced the success of a new trial in the Scottish city of Glasgow, which managed to recycle the use of aggregate materials while rolling out their gigabit. HOW TO RETURN VIRGIN MEDIA BOX - SIMPLE STEPS Push the white cable (from the old Hub) into the back of the new Hub. 33 EDT. Account - Cable. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Hi @Tanicha23. A year since it launched its sustainability strategy, Virgin Media O2 has cut its carbon emissions by 29% against its 2020 baseline – the equivalent of nearly 150,000 car journeys from Land’s End to John O Groats. Download the Virgin Media Connect app Troubleshooting 19 Get more from your kit Get more from your kit. Although it can look tidier, hidden corners of your. Available with M50 broadband or faster. 0. In the event you change service or close your account, it's important that you return any equipment to us. Up to 3 WiFi Pods if needed. Unplugged router, etc. HOW TO RETURN VIRGIN MEDIA BOX - SIMPLE STEPSPush the white cable (from the old Hub) into the back of the new Hub. Excludes broadband faults and broadband network outages. Guest Wi-Fi connection. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. - 5374486. Eventually I got sent a returns box to return my old router, and was told Yodel. 5 out of 5. You can discuss the preferred layout with the VM technician. This is tricky if you live in an older building or homes like barn conversions with solid obstructions. Thank you all for your help and support. 00 am this morning I get a text and email asking me to please return unused equipment. If you have purchased one of our Smart Home bundles with Google Nest (below) between 2/11/2020 - 20/11/2020 and you have a technical question then please call our dedicated Smart Home Help team on 0345 604 8859 *. virg. So just wanted this on record. Alternatively, you can restart your router via the Virgin. Sky Q 2TB box - £135 Sky Q Mini box - £50 Sky Q Hub/Sky Broadband Hub - £50 Sky Broadband Booster - £35 Depending on your contract, you will have a specific amount of time to return your equipment. SpeedVirgin Media Smart Home with Google Nest FAQs. “In 2020, we refurbished and reused 1. Once your Sky broadband service goes live, you should ensure your old Virgin Media broadband service has been cancelled. Create a Protected VPN Browser. If a reboot or reset occurred then Admin > info > System up time value should not correspond with that you would expect to see, i. At the time was told IF we needed to return the old router details would be in with the new router. 16-10-2022 17:16 - edited 16-10-2022 17:20. I have a large house and get full coverage. It’s constantly broadcasting these signals like a radio station. Since launch, the scheme has paid out more than £320 million, and sustainably recycled 3. These are free open-source firmware upgrades that can deliver a wealth of new features for your router. The webpage usually list which items need returning, however it doesn't at present. Virgin Media broadband customer reviews. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. I searched online and there is an option to extend the cable from inside, but I would like to move the whole touter and the bits related to it. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. 5G port, works perfectly on my Hub5 connected to my Ubiquiti Dream Machine Pro router with an SPF+ port with a RJ45 module. This means you can set up multiple gateway pods by connecting them directly together via Ethernet to deliver the fastest possible performance to your devices. Preparing for Landline changeover to fibre. Reduced its carbon footprint by 7% in. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). Each ISP will normally have a list of 'approved' modems which will include plain modems and combined modem routers. Many thanks, David. Remove any unwanted software that may have been installed. Network Switch. 5 months ago I was upgraded from Hub 3 to 5. Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network. With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset. 100. How to Dispose of Old Routers. Virgin Mobile package. Netgear R6260. " When in Modem Mode, only one port on your Hub 5 will work - this will be Port 1. Note: This is separate from your My O2 account. QuickStart, set up and connections. VM's 21CV phone service is not a true VOIP connection in so far as that the customer just uses an ordinary telephone plugged into the TEL1 socket on the back of the VM hub (via a socket/connector adapter provided by VM). If so run the VPN software on it and connect the XBOX via it. When you leave us, upgrade your service, or receive a replacement for faulty kit we ask that you return your equipment for recycling should we ask for it. Virgin Media will collect the equipment from customers' homes and provide a pre-paid returns label. Hi I have a constant red light on my router 3. I'm a long-term Virgin Media fan and have never had anything other than teething issues with my service, but was surprised to find out just - 5034182. Finally got a new router which is amazing. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. Called 789 and was told to take it to the local dump. This accumulation takes place among a backdrop of confusion around how to get shot of old tech and how manufacturers can help us act sustainably. If you’re joining Vodafone, you’ll get a Vodafone Wi-Fi Hub router. com, the comparison and switching service. To find your nearest collection point, just go to recycle-more. Some technicians just take the easiest route for an install not where the customer wants it. And over the last five years it has made some significant progress, including: Refurbished and reused 1. . Steps to install your Virgin TV V6 box. This is because it’s necessary for connecting to the wider Virgin Media network. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. It's super old Router (i think Hub3) and. Households across the UK are sitting on more than 22 million unused broadband routers — enough to fill ten Olympic swimming pools — which are going to waste instead of being recycled, according to new research from Uswitch. Options. The oddly shaped Hub 3 is included with all Virgin Media broadband packages, including the company’s insanely fast. Quickstart is the quickest and easiest way to setup our services. O2 Recycle Login . Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks The do's and don'ts. There was no label in the box but searches revealed that I could recycle via. Guest Wi-Fi is a standard feature on many Wi-Fi. O2 Recycle encourages mobile users - regardless of what network they are on - to trade in unwanted smartphones, tablets and accessories. Working hard to help connect the nation, shop our offers and order online. Parental controls are a set of tools designed to protect and keep children safe online. 1 modem mode. 255. Customers can return. Power off the Hub and your router/mesh system. on 15-11-2022 19:12. The guest Wi-Fi connection will have a separate network name and password. Take the equipment and returns form to your nearest Virgin store. Get the Hub ready by connecting the wires. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. I run a pfsense router, and occasionally ONLY when torrenting the WAN goes. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible. We would like to show you a description here but the site won’t allow us. You’ll receive a final bill from Virgin Media following the cancellation, which will reflect your usage of their service up until cancellation. The Hub 5 is Virgin Media's latest router, supporting dual-band wireless channels and the latest WiFi 6 protocol, or 802. the router has a stable green wifi symbol but the internet symbol underneath is flashing green continuously, the same symbol also flashing on tv box. This means we're helping to fund a network of collection points near where you live, where you can drop off your old kit for recycling,. 1 if in modem mode) enter the ‘setting password’ found on the bottom of the hub, NOT the WiFi password. SpeedQuickStart, set up and connections. Modem mode is the best you can possibly do, it'll disable all of the routing features of the hub, leaving just the cable modem part - and it's this you can't replace. Working hard to help connect the nation, shop our offers and order online. A cable of 10m from the current location would probably need the technician to set it up again from the cabinet as the signal,levels will change. I'm a Very Insightful Person, I'm here to share knowledge. Here are some key details to keep in mind: - The 5x hub is different from the 5 hub. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Virgin Media says it has committed to net-zero-carbon and zero-waste operations by the end of 2025. Here are five options to consider: Check with your internet service provider (ISP): Many internet service providers have their recycling programs or partnerships with organizations that accept old routers. Huzzah! To those who thought it might be a scam I was worried too, but the collection has been logged on my virgin media account and a receipt emailed from a legitimate virgin email address so it all looks legit. Please read the FAQ'sWiFi hotspots. Click on the Wireless Network Settings option. Router login. Another option is to donate it to a local school or community center. 19-02-2021 14:55. Select one of the three options below to find out what you can recycle at home or in your local area. Access your bills, diagnose faults and manage your package. As more Wi-Fi 6 devices come out, Virgin Media customers will start seeing the benefit of having a Wi-Fi 6 router . To close the port used by Telnet on the Virgin Media Hub 3: Access your Hub's configuration page - default web address: 192. 1) Access your hub on 192. We would like to show you a description here but the site won’t allow us. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Options. T he current list of equipment which needs returning which is -. Install your TV This section will take about 30 mins. I) Find your Super Hub’s IP address (usually 192. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. com/recyclingkit but this link does not work please advise. ’ You’ll be sent a white returns bag within 7 days. Virgin Media Hub 5 Wi-Fi 6 GIG 1 ReviewWatch more Home Networking videos Settings Password. In response to fairenough100. It also uses 28% less electronic components and 36% less plastic components than the Hub 3. Customer since 1993. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. If you're leaving Virgin Media, it will send you a postal. This collection was made when there was a lot of. I am putting a complaint in with ofcom along with all the evidence I have. uk. How does it.